This policy explains how subscription cancellations and refunds work for the Owentra platform ("Service"), operated by Owentra ("we", "us", or "our"). It forms part of, and should be read together with, our Terms of Service.
Owentra is offered on recurring monthly subscription plans. Subscription fees are billed in advance for each billing period through our payment processor, Razorpay. Applicable taxes may be added at checkout. A tax invoice is generated for each successful payment and is available on your Billing page.
You may cancel your auto-pay subscription at any time from your Billing page. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you retain full access to your plan until that period ends.
To cancel:
All payments are non-refundable, except where a refund is required by applicable consumer-protection law or is granted by us at our sole discretion.
If you believe you are entitled to a refund — for example, a duplicate charge, a billing error, or a charge you did not authorise — please contact us within 14 days of the charge with your account email and invoice number (format KHL-YYYY-MM-NNNN). We will review your request and respond.
Where a refund is approved, it will be processed back to your original payment method via Razorpay. The time for the amount to appear depends on your bank or card issuer.
New accounts receive a 15-day free trial and do not require a credit card, so no charge is made and nothing is refundable for the trial itself. The Free tier is permanently free of charge.
If a scheduled payment fails, we retry according to Razorpay's retry schedule and notify you by email. If payment cannot be collected after reasonable attempts, your account may be downgraded to the Free tier until a valid payment method is provided.
For any cancellation or refund question, contact us at:
Email: teams.owentra@gmail.com