Please read these Terms of Service ("Terms") carefully before using the Owentra platform, website, and associated services (collectively, the "Service") operated by Owentra ("we", "us", or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 18 years old (or the age of legal majority in your jurisdiction, if higher) to create an account or use the Service. By using the Service, you represent and warrant that you meet this requirement.
If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such cases, "you" refers to both you and that entity.
You are responsible for:
You may not share your account credentials with third parties or allow others to access the Service through your account, except as permitted by the agent seat functionality described in Section 2.
The Service supports the following roles:
The Client is responsible for all actions taken by agents they invite, and must ensure agents comply with these Terms.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to investigate suspected violations and to suspend or terminate accounts found to be in violation, as set out in Section 17.
Paid plans are billed on a monthly recurring basis. The billing cycle begins on the date you subscribe and renews on the same calendar date each month.
Payments are processed by Razorpay. By subscribing, you authorise us to instruct Razorpay to charge your payment method on a recurring basis for the applicable subscription fee plus any applicable taxes. Full card and bank details are handled exclusively by Razorpay and are never transmitted to or stored on Owentra servers.
We may change subscription pricing. We will provide at least 30 days' advance notice via email and in-app notification before any price change takes effect. Continued use of the Service after the price change takes effect constitutes acceptance of the new price. If you do not agree to the price change, you may cancel before the new pricing period begins.
Prices displayed are exclusive of applicable taxes (GST, VAT, sales tax, or similar), which will be added where required by law. You are responsible for any taxes applicable to your use of the Service.
You may cancel your auto-pay subscription at any time from your billing page. Cancellation takes effect at the end of your current billing period; you retain full access until then. Cancelling auto-pay does not entitle you to a refund of amounts already paid for the current period.
All payments are non-refundable except where required by applicable consumer protection law or at our sole discretion. If you believe you are entitled to a refund, contact us within 14 days of the charge.
If a payment fails, we will retry according to Razorpay's retry schedule and notify you by email. If payment cannot be collected after reasonable attempts, your account may be downgraded to the Free tier until a valid payment method is provided.
A tax invoice is generated for each successful payment and is accessible from your Billing page. Each invoice carries a unique invoice number in the format KHL-YYYY-MM-NNNN.
New accounts receive a 14-day Growth tier trial on signup. The trial provides full access to all Growth plan features, including unlimited AI messages, 3 bots, 3 agent seats, custom SMTP, and 1 live webhook per bot.
We reserve the right to modify or discontinue the free trial offer at any time for new signups. Existing trial periods in progress are not affected.
Each subscription plan includes specific limits on bots, agent seats, monthly conversations, AI messages, webhooks, and analytics window. These limits are described in our Pricing page and are enforced within the Service.
If you exceed a plan limit during a billing period:
We do not charge overage fees. If you need higher limits, please upgrade your plan.
You retain full ownership of all content and data you submit to the Service, including bot configurations, SMTP settings, webhook definitions, and visitor conversation data captured through your widgets ("Your Content").
By submitting Your Content, you grant Owentra a limited, non-exclusive, royalty-free, worldwide licence to process, store, transmit, and display Your Content solely to the extent necessary to provide the Service to you. This licence ends when you delete Your Content or close your account.
When you deploy a Owentra chat widget and collect personal data from your visitors (names, email addresses, phone numbers), you are acting as a data controller under applicable data protection law. You are responsible for:
Owentra processes visitor data on your behalf as a data processor. See Section 12 and our Privacy Policy for details.
You must not submit or enable the collection of content that: is illegal; infringes intellectual property rights of third parties; constitutes hate speech, harassment, or threats; contains personally identifiable information of individuals without their consent; or is classified or sensitive government information.
The Owentra name, logo, platform software, user interface, and all related documentation are the intellectual property of Owentra and its licensors, protected by copyright, trademark, and other applicable laws. Nothing in these Terms grants you any right to use our trademarks, trade names, service marks, or branding except as expressly stated.
You may not copy, modify, distribute, sell, or lease any part of the Service, or reverse-engineer or attempt to extract the source code of the Service, unless applicable law permits this or you have our written consent.
Any improvements or derivative works based on the Service that you develop using our APIs or embeddable components remain subject to these Terms and do not constitute a transfer of ownership of the underlying Service.
If you submit ideas, suggestions, feature requests, or other feedback about the Service ("Feedback"), you grant Owentra a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, implement, modify, and incorporate such Feedback into the Service or other products without any obligation to you. We are under no obligation to implement or compensate you for any Feedback.
The Service integrates with third-party services including Razorpay, Google OAuth2, and any webhook endpoints you configure. Your use of third-party services is governed by their respective terms and privacy policies. Owentra is not responsible for the practices, content, or availability of any third-party services.
When you configure a webhook endpoint, you are responsible for ensuring that the target service is authorised to receive the data transmitted, and that such transmission complies with applicable law.
We strive for high availability and target 99.5% monthly uptime for the core platform. However, we do not guarantee uninterrupted, error-free, or secure access to the Service at all times.
Scheduled maintenance windows will be announced at least 24 hours in advance via the status page and in-app notifications where possible. Emergency maintenance may be performed without advance notice.
Service Level Agreements (SLAs) with uptime guarantees and credit remedies are available to Enterprise customers under a separate Enterprise Agreement. Standard and Growth plan subscribers are not entitled to uptime credits.
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you acknowledge and accept our Privacy Policy.
Where you are a data controller and Owentra processes personal data on your behalf, our processing is governed by our Data Processing Agreement (DPA). For Enterprise customers requiring a signed DPA, contact teams.owentra@gmail.com.
Each party may have access to non-public information of the other party in connection with the Service ("Confidential Information"). Each party agrees to: (a) keep Confidential Information strictly confidential; (b) not disclose it to third parties without prior written consent; and (c) use it only for the purposes of these Terms.
Confidential Information does not include information that: (i) is or becomes publicly available through no breach of these Terms; (ii) was already known to the receiving party; (iii) is independently developed without use of the Confidential Information; or (iv) is required to be disclosed by law, regulation, or court order, provided that the receiving party gives reasonable advance notice to allow the other party to seek protective relief.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any defects will be corrected, or that the Service will meet your specific requirements.
AI-generated responses from the chatbot are probabilistic and may contain inaccuracies. Owentra makes no warranty as to the accuracy, completeness, suitability, or reliability of any AI-generated content produced by the Service.
IN NO EVENT SHALL Owentra'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (i) THE AMOUNT YOU PAID TO Owentra IN THE 12 MONTHS PRECEDING THE CLAIM, OR (ii) USD $100.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Owentra and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable legal fees) arising from or relating to:
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.
You may stop using the Service at any time. To delete your account, please contact us. Account deletion initiates a 30-day grace period (see our Privacy Policy for data retention details).
We may suspend or terminate your account (or a specific user's access) immediately, without prior notice or liability, if:
For less serious violations, we may issue a warning before suspension or termination.
Upon termination, your right to access and use the Service ceases immediately. We will retain and delete your data in accordance with our Privacy Policy. Termination does not relieve you of any obligation to pay amounts owed to us for the period prior to termination.
Provisions of these Terms that by their nature should survive termination shall survive, including Sections 8, 9, 13, 14, 15, 16, 19, and 20.
Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, government actions, pandemics, internet or telecommunications outages, or failures of third-party service providers ("Force Majeure Event"). The affected party shall promptly notify the other and take reasonable steps to mitigate the impact. If a Force Majeure Event continues for more than 30 days, either party may terminate the affected services by written notice.
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
In the event of a dispute, both parties agree to first attempt to resolve it in good faith through informal negotiation by contacting teams.owentra@gmail.com. If the dispute is not resolved within 30 days, it shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or breach of confidentiality obligations.
We may update these Terms from time to time to reflect changes in our practices, technology, applicable law, or for other legitimate reasons. When we make material changes, we will:
Continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service before the effective date.
If you have questions about these Terms, please contact us: